FAQ

1. Domestic Shipping

Please allow 5-7 business days for order process plus shipping time to receive your package. We are not responsible for any lost or stolen packages once delivered to the post office.  Once we bring it to the post office, it is out of our hands and the fulfillment company is held responsible.

2. Returns 

Because each style is very limited and/or made to order just for you, we do not accept returns at this time. Customer satisfaction is a priority for us, so please do not hesitate to contact us at shopfangirlclothing@gmail.com if you are not completely satisfied with your order.

3. Clothing Care

Each item is created by hand with high quality vinyl, that should not be ironed over. Please wash alone, inside out & on the cold, gentle cycle with no fabric softeners or harsh detergents. Hang or lay flat to dry.

4. International Shipping

DUTIES AND TAXES

  • When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
  • Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.
  • FANGIRL CLOTHING does not have any responsibility on these additional charges that may apply.
  • The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of United States is America), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.
  • If a product is seized and destroyed by the customs, or returned to USA, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to FANGIRL CLOTHING.